We recommend that the customer's ambient temperature be maintained at 22 ± 3 °C, with humidity levels between 10% and 60% R.H. (non-condensing).
System Maintenance & Service
-
-
The light box contains precision optical components. Please avoid touching it to prevent misalignment.
-
No, a service manual is not available for end-users. If you encounter any issues while using the Microscoop system, we provide online technical support via email or video call, typically responding within12 hours of your inquiry.
Our support team will assess the issue and provide tailored troubleshooting or service guidance to ensure a timely resolution.
-
No, opening any part of the light path can expose people to Class 4 laser hazards. Only Syncell engineers are qualified to service our proprietary system. Warranty and service agreements will be void if Syncell determines outside parties have accessed the interior of the system.
-
Assuming a clean environment and no accidental impact / damage to equipment, we recommend preventative maintenance by a Syncell engineer once a year. Microscoop Mint is a Research Use Only (RUO) device, so PMs do NOT include Device Master Record (DMR) / Medical Device File (MDF) documentation for FDA safety compliance.
-
Yes, Preventative Maintenance (PM) is required to ensure optimal performance and longevity of the Microscoop system. PM will be performed exclusively by a Syncell Field Service Engineer, following the procedures outlined in the user manual.
An official PM checklist will be used during the service, and a signed copy will be provided to the customer upon completion. This ensures all maintenance steps are documented and verified for compliance and system warranty purposes.
-
The Microscoop is classified as a RUO device (Research Use Only).
-
We recommend you generate new calibration files. If this does not resolve this issue, please contact your FSE/FAS or support@syncell.com for assistance.
-
The primary operating costs are related to reagents and consumables, which are purchased from Syncell. These include chemicals, reagents, and other materials listed in the consumables checklist provided with your system. Contact our support team at support@syncell.com to review this list.
All critical hardware components such as lasers and light sources are either included with the system or are covered under regular maintenance. Replacement or service of these parts is typically only required after extended use and will be handled during Preventative Maintenance if necessary.